Privacy Policy

Last updated: May 21, 2025

This policy explains how Les Nicolettes ("we", "us", "the Site") collects, uses, and protects your personal data when you visit our site www.lesnicolettes.com or place an order.

1. Why we collect your data

We use your data to:

Prepare and deliver your orders
Manage your customer account
Improve our site and your experience
Contact you if needed (customer service, order tracking)
Send you offers if you agree to receive them

2. What data we collect

Depending on your actions on our site, we may collect:

Your contact details: name, address, email, phone number
Your order information: purchased products, delivery, payment
Your browsing information: IP address, device type, pages visited (via cookies)

3. Who has access to your data?

We only share your data with:

Our payment and shipping partners (such as Shopify, Colissimo…)
Our technical providers (hosting, email)

Your data is never sold. If you accept our marketing cookies, some data may be used to provide you with targeted ads.

4. What are cookies?

Cookies are small files stored on your device in order to:

Make the site function properly
Remember your cart or preferences
Improve your navigation
Analyze audience and display relevant ads

You can refuse cookies at any time through your browser settings. Learn more at: Shopify Cookies

5. How long do we keep your data?

We keep your data only as long as needed to:

Manage your order
Meet our legal obligations
Provide after-sales service

Generally, your data is deleted within 5 years maximum after your last order or contact.

6. Your rights

At any time, you can:

Access your data
Correct or delete it
Object to certain processing (e.g. newsletters)
Withdraw your consent if you previously gave it

Simply write to us at: lucie@lesnicolettes.com

You can also contact CNIL (www.cnil.fr) if you believe your rights are not respected.

7. Security

We take all necessary measures to protect your data. However, no internet transmission is completely secure. Never share sensitive information by unsecured email.